Return & Exchange Policy
At Kreat World, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, our Return and Exchange Policy is here to assist you.
Returns
Eligibility
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging, including all accessories and manuals.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Returnable Items
The following items are non-returnable:
Items marked as “Final Sale.”
Customized or personalized products.
Gift cards.
Opened or used diffusers and humidifiers, unless defective.
Return Process
Contact Us: Reach out to our customer support team at [Insert Contact Email or Phone Number] to request a return authorization.
Package the Item: Securely package the item in its original packaging.
Ship the Item: Send the item to the address provided by our support team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
Eligibity
Exchanges are accepted for:
Items that arrived damaged or defective.
Incorrect items received.
Exchange Process
Contact Us: Notify us within 7 days of receiving the item if you wish to initiate an exchange.
Ship the Item: Return the item in its original condition and packaging to the address provided by our support team.
Receive Replacement: Once we receive and inspect the returned item, we will ship the replacement item at no additional cost.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contactus@kreatworld.com or 718 540 5503. Be prepared to provide photos of the damaged item and packaging for verification. We will work with you to resolve the issue promptly.
Cancellations
Orders can be canceled for a full refund if the cancellation request is made before the item is shipped. Once an item is shipped, the return process must be followed.
Refunds
Refunds will be issued to the original payment method used during checkout. Please note:
Shipping costs are non-refundable.
Refund processing time may vary depending on your bank or payment provider.
If you have any questions about our Return and Exchange Policy, please contact us at:
Email: contactus@kreatworld.com
Phone: 718 540 5503
Address: 47 Sussex Road, Elmont, NY 11003, USA